It’s not what we do that matters – it’s how we do it that’s made us successful. We take a dim view of the traditional call centre approach that has earned the industry its awful sweatshop image and reputation for terrible customer service.
Better for Everyone is a non-aggressive customer call centre. Through our core values of integrity, intelligence & initiative, we get great results and add real value to our clients’ brands, whether researching, recruiting, retaining or recovering their customers.
Distinct from the call centre industry norm, we trust and empower our staff to take the time to do things right for the customer first time, every time. We don’t follow scripts, we engage people in a dialogue, listening and responding to what they say.
Similarly, we don’t pressure customers into giving the responses we want: we tell the truth, giving customers the information they want to make informed decisions. This approach enables our motivated team to build sustainable relationships based on trust to give our clients long term success. How we work is often described as systems thinking or lean service.
Incoming and outgoing calls all benefit from Better for Everyone’s intelligent, extra-mile approach – and will even bring back many of your unhappiest customers!
To find out more about systems thinking, call centres and how we’re different, click below